Consolidated version: 26 October 2026 · Original general policy effective 14 October 2026
Please review the program-specific fee, start date, material/licence inclusions and any written cancellation conditions provided before paying. BRACC will assess refund requests fairly based on the services delivered, costs actually incurred and applicable law.
1. Requesting a cancellation
To request cancellation or a refund, email info@bracc.in with the learner or organisation name, registered email address, program name, transaction reference, reason for the request and preferred contact details. Do not email full payment card details.
2. EA program — signed enrolment terms
For an EA enrolment governed by BRACC’s signed enrolment form, the form states that a written cancellation request received within 7 calendar days from the date HOCK digital access is granted may qualify for a 50% partial refund of the amount paid, subject to revocation of HOCK LMS access. The signed form states that no refund is provided after that seven-day period and that physical books, once dispatched, are not returnable or refundable. These provisions are subject to applicable law and any statutory rights or remedies that cannot be excluded.
The seven-day period is measured from the date HOCK digital access is granted, not from the date of payment or the first class. EA students should review the exact payment, cancellation, and refund provisions in their own signed enrolment form, which governs their agreed program-specific terms, subject to applicable law.
3. Before a program starts
If you cancel before a program begins, please contact us promptly. We will review the request against the enrolment terms disclosed before payment and any documented non-recoverable third-party costs or services already provided. Where a refund is due, we will explain the calculation before processing it. We do not apply an undisclosed blanket cancellation charge.
4. Other programs and services already begun
Where classes, mentoring, recordings, digital access or other services have begun, any refund or adjustment will take account of the portion already delivered or made available, reasonably incurred non-recoverable costs, the applicable pre-purchase terms and relevant consumer law. This section applies where a separate signed enrolment form does not set specific cancellation rules.
5. Books, software licences and digital resources
Printed books, activated third-party learning licences and separately purchased digital access may have specific fulfilment or provider restrictions. Any non-refundable amount must reflect terms disclosed before purchase and actual non-recoverable costs, subject to applicable law. Unactivated or unfulfilled items will be considered separately when reviewing a refund.
6. If BRACC cancels or materially changes a program
If BRACC cancels a program before delivery, customers may choose a full refund of the fees paid for the cancelled service or an agreed alternative. If a program is discontinued after partial delivery, BRACC will offer an appropriate refund for the undelivered portion or a mutually agreed alternative. For material rescheduling that a customer cannot reasonably accommodate, contact us to discuss the available options.
7. Duplicate payments and payment failures
Verified duplicate payments or amounts collected for an order that was not successfully created will be refunded or reconciled. Please share the relevant payment references so we can investigate with the payment provider.
8. Corporate training and custom engagements
For bespoke corporate training, assessments and institutional programs, cancellation, postponement, travel and other expense terms will be set out in the accepted proposal or agreement. Any agreed terms remain subject to applicable law.
9. Review and refund processing
We will acknowledge refund requests within 3 working days and aim to communicate a decision within 7 working days after receiving the information needed for review. Approved refunds are initiated through the original payment method where supported, typically within 7 working days of approval. The bank or payment provider may take additional time to credit the funds. These are service targets, not restrictions on statutory rights.
10. Existing enrolments and your rights
The original general policy applies to purchases made on or after 14 October 2026; the Tax Lab Fast Track-specific schedule originally took effect 17 October 2026 for eligible enrolments. For earlier enrolments, the terms communicated at purchase continue to apply unless a change is mutually agreed or required by law. Nothing here restricts remedies available under applicable Indian consumer protection law.
11. Contact
For assistance, contact info@bracc.in or visit our contact page.
12. Tax Lab Fast Track — module cancellation schedule
This section applies to the originally published Tax Lab Fast Track three-session modules (Form 1040, Form 1065 and Form 1120-S), where these cancellation terms were disclosed and accepted before payment. Each module is assessed separately. Send the cancellation request from the registered email to info@bracc.in; the receipt time in India Standard Time (IST) determines the stage.
- At least 24 hours before Day 1 begins: 100% of tuition, less actual non-recoverable payment transaction charges only where lawfully permitted and disclosed.
- Within 24 hours before Day 1 or after Day 1 begins, until Day 2 begins: 75% of tuition.
- From the start of Day 2 until Day 3 begins: 50% of tuition.
- From the start of Day 3 until 11:59 PM IST on Day 3: 25% of tuition.
- After 11:59 PM IST on Day 3: No contractual tuition refund, without prejudice to mandatory statutory rights.
Three-form package: Each module has its own cancellation window. The discounted package tuition is allocated among Forms 1040, 1065 and 1120-S in proportion to their published individual regular fees. The applicable refund percentage is calculated for each module separately, then combined. BRACC will explain the allocation and refund calculation in writing on request. Applicable GST or other tax adjustments are handled under tax law. Access to refunded portions may be withdrawn.
BRACC cancellation or rescheduling: If BRACC cancels a module before it begins, the learner may choose a full refund for that module or an alternative batch. After commencement, BRACC will offer a refund for undelivered sessions or an alternative agreed with the learner. A material date change preventing attendance permits a request for refund of the affected undelivered sessions.
New or expanded Tax Lab formats: The above Day 1–3 schedule must not automatically be applied to any four-session, two-week or other revised format. BRACC must publish and disclose an appropriate cancellation schedule for that format before accepting payment. Where none is expressly agreed, applicable consumer law and the general cancellation provisions govern.
13. Processing, versions and statutory rights
Tax Lab refund requests follow the same service targets in section 9: acknowledgement within 3 working days, a decision targeted within 7 working days after all needed information is received, and initiation of approved refunds within 7 working days of approval, subject to payment-provider processing. Earlier accepted policies and signed enrolment conditions remain applicable to those enrolments unless lawfully varied. Nothing in this policy restricts statutory rights or remedies.